Terms & Conditions

SOUL 8 SISTAS™ TERMS & CONDITIONS

DIGITAL PRODUCTS & PERSONALISED REPORTS

All Soul Mapping reports, Soul Odyssey reports, Love Astrology reports, Palmistry reports, Genealogy Reports, Starseed Reports, Shadow Work Reports, Vegvísir Reports, Transformation & Rebirth Reports, and other digital readings or personalised reports are final sale and non-refundable.

Due to the personalised nature of these services, work may begin immediately after purchase. Once work has commenced, orders cannot be cancelled, refunded, returned, or exchanged.

Delivery timeframes are estimates only and may vary depending on workload, research requirements, and the complexity of the report.

DISCLAIMER

All reports, readings, astrology consultations, palmistry interpretations, genealogy research, and spiritual guidance services are provided for personal insight, self-reflection, educational, and entertainment purposes only.

They are not intended to replace professional medical, legal, financial, psychological, or other professional advice.

No guarantees are made regarding future events, outcomes, relationships, financial results, health matters, or life circumstances. By purchasing any service, you acknowledge that you remain solely responsible for your own decisions, actions, and life path.

AGE REQUIREMENT

By purchasing a Soul Mapping report, Soul Odyssey report, astrology report, palmistry report, genealogy report, or related spiritual guidance service, you confirm that you are 18 years of age or older.

You acknowledge that these reports are provided for personal insight, self-reflection, education, and self-development purposes only. They are not intended to predict future events, guarantee outcomes, or replace professional medical, legal, financial, psychological, or other professional advice.

JEWELLERY RETURNS & EXCHANGES

Each piece of SOUL 8 SISTAS™ jewellery is handcrafted with care and intention.

We offer exchanges within 14 days of delivery for:

• Unworn items
• Undamaged items
• Items returned in their original packaging

Customers are responsible for return postage costs.

Exchanges are available for items of equal or greater value only. If a higher-priced item is selected, the customer will be invoiced for the difference.

Refunds are not available for exchanged items of lesser value.

FINAL SALE ITEMS

For hygiene and energetic reasons, the following items cannot be returned or exchanged:

• Earrings
• Mystery Boxes and Intuitive Selections
• Custom-made or personalised jewellery
• Sale or clearance items
• Gift cards

DAMAGED OR FAULTY ITEMS

If your jewellery arrives damaged or faulty, please contact us within 48 hours of delivery and provide clear photographs of the item and packaging.

Where appropriate, we will arrange a repair, replacement, or alternative solution in accordance with Australian Consumer Law.

SHIPPING POLICY

DIGITAL ORDERS

Digital products and personalised reports are delivered electronically to the email address provided at checkout.

Soul Mapping reports and personalised services are handcrafted to order and delivered within the timeframe stated on the individual product page.

No expedited delivery options are currently available.

AUSTRALIAN JEWELLERY ORDERS

Orders are generally dispatched within 1–3 business days after payment has been received.

All jewellery orders are shipped via Australia Post with tracking.

Delivery timeframes generally range between 3–10 business days depending on location.

A tracking number will be emailed once your order has been dispatched.

Shipping charges and applicable taxes are calculated during checkout.

INTERNATIONAL ORDERS

International shipping may be available on a case-by-case basis.

Customers outside Australia should contact soul8sistas@gmail.com prior to purchasing to obtain a shipping quotation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address supplied by the customer, additional postage charges will apply before the parcel can be resent.

LOST OR STOLEN PARCELS

Once a parcel has been marked as delivered by the shipping carrier, SOUL 8 SISTAS™ cannot accept responsibility for lost or stolen packages.

Customers are encouraged to use secure delivery addresses, Parcel Lockers, or PO Boxes where appropriate.

PRIVACY POLICY

Customer information collected during checkout is used solely for processing orders, providing services, and communicating regarding purchases.

SOUL 8 SISTAS™ does not sell, rent, or share customer information with third parties except where required to fulfil an order or comply with legal obligations.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

GOVERNING LAW

These Terms & Conditions are governed by the laws of Western Australia and Australia.

By placing an order through SOUL 8 SISTAS™, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.